INTRODUCTION

These Terms and Conditions are the standard terms which apply when you book on to one of our

EMDR Academy training courses. All our courses are provided through ‘The Stress and Trauma

Centre Limited’, a company registered in England and Wales under company number 08399811

whose registered office address is 8 The Dale, Tiverton, Tarporley, Cheshire, CW6 9ND.

our contract with you ...

These terms and conditions apply to the order by you to book on one of our courses and to our provision of the services to you when delivering the courses (‘the Contract’). These terms and conditions apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing. The Contract is the entire agreement between you and us in relation to its subject matter. Once you have booked with us and we have accepted your booking by email, the Contract between you and us will come into existence.

We draw your specific attention to our Cancellation Policy and Health Information below:

CANCELLATION & Transfer POLICY

Refund & Transfer Policy (Without Cancellation Insurance) ...

At EMDR Academy, we understand that circumstances can change. Our refund and transfer policy is designed to be fair while ensuring we can continue to deliver high-quality training.

How the Policy Works

Our full EMDR training is delivered in two blocks:

Block 1: Parts 1 & 2

Block 2: Parts 3 & 4

Refunds and transfers apply per block, and are based on the amount of notice provided before the start of Part 1 or Part 3 (i.e. the beginning of each training block).

Notice Given Before Start of Part 1 or Part 3	Transfer Allowed	Admin Fee	Refund Available
8 weeks or more	✅ Yes	None	100% refund
6–8 weeks	✅ Yes	£40 + VAT	75% refund
4–6 weeks	✅ Yes	£75 + VAT	50% refund
Less than 4 weeks	❌ No	Not applicable	No refund

Key Conditions

Transfers apply to Part 1 or Part 3 only, as these are the entry points for each training block. Transfers are subject to availability.
Parts 1 & 2 and Parts 3 & 4 are treated as single units — cancellations or transfers apply to the whole block.
If you booked all 4 parts at once and received a discount, but cancel or transfer a block, you will no longer be eligible for the discounted rate. The discount will be removed and the full price for the attended block will apply.

Example 1:

You booked all 4 parts and cancel 7 weeks before Part 1 starts. → You are eligible for a 75% refund on Parts 1 & 2, minus a £40 + VAT admin fee. → Parts 3 & 4 remain booked as planned unless you are cancelling all 4 parts.

Example 2:

You cancel 3 weeks before Part 3 starts. → No refund or transfer is available, as it falls within the 4-week cut-off. → You would forfeit the fee for Parts 3 & 4.

Example 3:

You cancel 9 weeks before Part 3 starts but already completed Part 1 & 2. → You are eligible for a 100% refund on Parts 3 & 4. → You will retain your place and certificate for the completed block.

If you are unable to attend Clinical Supervision as planned (Parts 2 or 4) the following options apply:

You can source and pay for your own CS with an EMDR Consultant. Once you have made up the 4-hours we ask that your Consultant emails us to confirm this

We can add you to another date in the future (when we have a cancellation). This would be chargeable at £120 plus vat (£144)

Cancellation Insurance (Optional Add-On) ...

We offer an optional cancellation insurance add-on to provide flexibility in the event of genuine, unforeseen circumstances that prevent you from attending your scheduled training. This includes situations such as illness, family emergencies, bereavement, or major travel disruption.

Cancellation insurance must be purchased at the time of booking or no later than 8 weeks before the start of training. It is non-refundable once purchased.

What Cancellation Insurance Covers

One-time use per block: Insurance entitles you to either a refund or a transfer for the training block it covers.

Applies to:

Parts 1 & 2
Parts 3 & 4
Or both blocks if full-course insurance is purchased.
Can only be used if you are unable to attend the full block due to a qualifying unforeseen event.
Transfers remain subject to availability.

What Cancellation Insurance Does Not Cover:

Cancellation insurance does not apply in the following situations:

Change of mind
Change of job or diary conflicts
Personal or professional dissatisfaction with the course content or delivery
Any withdrawal after attending any part of the training block (e.g. attending Day 1 of Part 1 means that insurance is considered used)
Only full, unused blocks (either Parts 1 & 2 or Parts 3 & 4) are eligible for a refund under the policy. Partial refunds will not be issued once the training has begun.

Key Conditions:

Insurance is valid for one use only per covered block.
Refunds or transfers will not be offered if:
The cancellation reason does not fall under the scope of a genuine unforeseen event.
The block has already been partially attended.
If the delegate has already used the insurance to transfer, it cannot be used again to cancel or transfer the new date.

Training Block Covered	Price (incl. VAT)
Parts 1 & 2	£115
Parts 3 & 4	£115
All 4 Parts (bundle)	£230

For Workshops and Refresher days ...

A full refund is given if cancellation is made 2 weeks or more before start date - No refund will be given if cancellation is made 14 days or less. Including non attendance on the day due to illness/bereavement/travel.

method of cancelling ...

To cancel your booking, you must notify us in writing via one of the following methods:

By email: Send your cancellation to info@emdracademy.co.uk

By recorded delivery post: The EMDR Academy 8 The Dale Tiverton Tarporley Cheshire CW6 9ND

Please include your full name and booking details so we can identify your order.

Important Information: If you cancel by email, the cancellation is effective from the date and time the email is sent (provided it is received before midnight on that day).

If cancelling by recorded delivery, the cancellation is effective from the date we receive the letter.

If you are booked on all parts of the course, your booking is treated as a single booking. For cancellation purposes, use the start date of Part 1 as the relevant date.

Our cancellation policy helps us manage course availability and costs effectively. Unfortunately, no refunds will be given if cancellation deadlines are missed—even in cases of illness or bereavement. If you are unable to complete a training part due to sickness or another reason, you must rebook the full part. It is not possible to attend only the missed days

IF THE STRESS & TRAUMA CENTRE LTD HAD TO CANCEL A TRAINING ...

In the unlikely event of the course being cancelled or postponed for reasons outside of our control, The Stress & Trauma Centre Ltd will not be liable for travel and/or accommodation costs incurred. However, the full registration fee will be refunded or alternative dates arranged or we will replace our EMDR trainer with another EMDR trainer from our team if possible.

SUBSTITUTING DELEGATES ...

At our complete discretion, we will consider a request by the same organisation to substitute a delegate if the original delegate is unable to attend. If we accept a substitution, there will be a mandatory additional administration charge of

£50 +VAT

payable in advance of the course start date. Please contact The Stress & Trauma Centre to discuss this at least 14 calendar days before the first training date.

The EMDR Academy reserve the right to remove you from the course and refund your fees for remaining parts if they deem that you are not suitable for the training.

General terms & health advice

employer PAYMENTS ...

If the delegates employer is funding the course, and the payment is delayed by 3 months or more the delegate will be charged the course fees. If the delegate books on the course and an invoice is raised and we have confirmed your place the cancellation fees still apply and your employer will still be charged even if you cancel your training out of the cancellation period. Cheques are accepted but there is a £10 charge, please add this to your bill if paying by cheque.

HEALTH ADVICE ...

Please do get in touch with us if you are in the 1st or 3rd trimester of pregnancy. This is because you work on some of your own memories during the course which may increase your emotions and you may find upsetting or cause distress. We sometimes have delegates that are pregnant and attend the course.

We advise those that do attend do so purely at their own risk because they will still have to work on their own material during the course as an essential part of the training. If they still attend we then advise them to work with easier / safer memories.

Please also inform the trainer prior to the training if you suffer with

vertigo, inner ear problems, migraines or epilepsy.

We will not be held liable for any decisions made about your own health. It is up to you to contact a health professional if you are concerned about your health.

PAYMENTS ...

Payments are made directly when booking via Credit/Debit card if self funding. Payments are accepted via BACS when employer funded.

Payments must be made within 30 days of your employer receiving the invoice.

If individual parts are booked then full payment must be received on booking to confirm your place. Full payment must be made when applications are submitted within 6 weeks of the first training day. This can be made via secure credit card (no charge) debit card transaction (no charge) or bank transfer (no charge), once your eligibility to attend is confirmed.

Reference Letters ...

If you require a letter from us stating that you have completed our EMDR Accredited training then we are happy to provide this for an admin fee of

£25 plus vat

We will require a letter template from you which includes all the information required in order to provide this reference.

TRAINING REQUIREMENTS ...

There shall be at least 8 weeks between training Part 1 and Part 3 to allow for practice and supervision, according to regulations set out by the accrediting body, EMDR Europe.

Although the course is not formally assessed there are various conditions that must be met to complete the course; these include full participation in all practicals, positive engagement and respect for all colleagues learning the model and working with 3 clients and bringing these cases to discuss in training supervision.

In addition, working with a new model and with trauma can be challenging, therefore, The EMDR Academy reserves the right to withdraw delegates from the course at any point if they deem them unsuitable for the training. The safety of clients and clinical work will always be our top priority.

You must attend all hours of the training (0900-1730) requested of you across each of the days to gain your accredited training certificate. You must work on your own material/memories during each part of the training and full course participation is expected.

TRAINING MANUALS ...

You will be issued one manual per part of training. Replacement if lost will be charged at

£15 + VAT

FEEDBACK SURVEYS AND CERTIFICATES ...

On completion of parts 1 & 4 of the EMDR Basic training you will be sent an online feedback form via “GOOGLE FORMS" that we ask you to complete. In order to reduce our carbon footprint, all certificates will be issued in a PDF format.

There is, however, an option to purchase a hard copy of your final Part 4 certificate if you wish. Final hard copy part 4 certificates have a lead time of 6 weeks as they are professionally printed.

Due to the courses being accredited with EMDR Europe we are obliged to request feedback in the form of a survey undertaken after your training. This is to ensure that we comply with Emdr Europe standards and that you are always provided with the most up to date and relevant training.

Pdf.Certificates are only provided and will be issued after your survey has been completed. Part 1 and 4 replacement certificate PDF Versions can be provided *free of charge**

You can purchase a hard copy of Part 4 certificate.

We retain course attendance data and certificates for a period of three years from the date of completion. After this period, we do not store or maintain any data older than three years. By using our services, you consent to this data retention policy**

In accordance with our terms, we can only provide a missing or replacement certificate up to 2 years post training date

WARRANTY ...

We deliver our training courses with reasonable care and skill. We always try to ensure that our website is always available for you. In the event that our website is unavailable at any time and for any period (for whatever reason) we shall not be liable.

LAW AND JURISDICTION ...

The use of this website and any agreements entered into through it are to be governed by and construed in accordance with English law. The courts of England are to have exclusive jurisdiction to settle any dispute arising out of or in connection with the use of these terms and conditions or any agreement made through this website.

LIMITATION OF LIABILITY ...

Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or consequential loss or damage of any nature whatsoever arising and whether caused in tort (including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party costs, and/or loss of data, management or office time.

As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part. We shall not be liable to any person for any direct or indirect loss or damage as a result from your course enrolment. Any liability that does arise will be limited to the course fee paid.

INTELLECTUAL PROPERTY RIGHTS ...

The copyright and other intellectual property rights in relation to course materials, logos and practicums remain the sole and exclusive property of The Stress & Trauma Centre Ltd. In attending the course, you agree that you will not copy or permit to be copied any of the course materials, nor disclose or permit the disclosure, sell or otherwise pass on those materials to others, unless agreed otherwise in writing with The Stress & Trauma Centre Ltd.

It is forbidden for anybody to record sensitive material from the training, this includes the live clinical videos, practicals or clinical supervision sessions. We ask that you maintain full professionalism during the training under your professional and governing body standards. The phrases and circumstances of this agreement are completely confidential between the parties and shall not be disclosed to anybody else. Any disclosure in violation shall be deemed a breach of this agreement.

THIRD PARTY WEBSITES ...

Links to third party websites on our website are provided solely for your convenience. If you use these links, you leave our website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability.

We therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to by our website, you do so entirely at your own risk.

DATA PROTECTION ...

The EMDR Academy use Acuity scheduling to record and protect your application forms from this website. Security and privacy of your information are taken seriously at Acuity, and we’ll never market to your customers or share your information with others. That’s the abridged version; but, you can read more about it in the Acuity privacy policy.

The EMDR Academy via The Stress & Trauma Centre Ltd want you to know that any personal data related to you and your booking and attendance on our training courses is kept electronically and with the utmost care to be GDPR compliant. As a company we are required to keep a log of your attendance on our EMDR trainings as proof of attendance.

We will keep your basic information on file as proof of attendance for 10 years (this totals 2 accreditation periods). EMDR Europe sometimes request that we provide them of training numbers , but at no point are names or personal data shared.

If at any point you should want your data removed from our training log then you have every right to request this by contacting us.

Please read our

CHANGES TO TERMS AND CONDITIONS

We may make changes to this EMDR Academy website, including these terms and conditions, at

any time. You will be legally bound by the updated or amended terms from the first time that you

use the website after we publish the changes on it.

Page last reviewed:15/09/2021

All applicants must be 21 years old and over. You must meet the eligibility requirements laid out on

this website.

By applying for the training course you are agreeing to the cancellation policy and our Terms &

Conditions.

The Delivery Date of the product is the date of the training course selected.

EMDR Academy | Tel/Fax: 01829 732721 |

at 8 The Dale, Tiverton, Cheshire, CW6 9ND (No: 08399811) - VAT Registration No. 234860308