These Terms and Conditions are the standard terms which apply when you book on to one of our
EMDR Academy training courses. All our courses are provided through ‘The Stress and Trauma
Centre Limited’, a company registered in England and Wales under company number 08399811
whose registered office address is 8 The Dale, Tiverton, Tarporley, Cheshire, CW6 9ND.
OUR CONTRACT WITH YOU
These terms and conditions apply to the order by you to book on one of our courses and to our
provision of the services to you when delivering the courses (‘the Contract’). These terms and
conditions apply to the exclusion of any other terms that you seek to impose or incorporate, or
which are implied by trade, custom, practice or course of dealing. The Contract is the entire
agreement between you and us in relation to its subject matter. Once you have booked with us and
we have accepted your booking by email, the Contract between you and us will come into
We draw your specific attention to our Cancellation Policy and Health Information below:
If all 3 Parts are booked together in the same venue on consecutive dates, you can either pay
altogether or a 25% non-refundable deposit via Gocardless, this must be received with a completed
application form to ensure a place, subject to terms and conditions.
On receiving your application we will email you an invoice. We ask that you pay your deposit
within 7 days. Please ensure you provide a telephone number and correct email address.
You can pay via our secure GoCardless system for deposit option or make a direct bank transfer for
full payment only. Once this has been confirmed you will be booked on the course and sent joining
instructions-if the deposit is not paid within this time we will not be able to hold your place.
Following deposit, your place is only guaranteed up until the date of your final balance (6 weeks
before training) and eligibility to attend is confirmed. PLEASE ensure payment is on the due date
as we will not always be able to send a reminder-the GoCardless will automatically take this from
the account you sign it to, we cannot guarantee your place if the payment is received after the final
The deposit option only applies to self funding bookings of 3 Parts in same venue on consecutive dates
advertised as one course. If individual parts are booked then full payment must be received on
booking to confirm your place.
Full payment must be made when applications are submitted within 6 weeks of the first training
day. This can be made via secure credit card (no charge) debit card transaction (no charge) or bank
transfer (no charge), once your eligibility to attend is confirmed.
If the delegates employer is funding the course, and the payment is delayed by 3 months or more
the delegate will be charged the course fees.
If the delegate books on the course and an invoice is raised and we have confirmed your place the
cancellation fees still apply and your employer will still be charged even if you cancel your training out of the cancellation period.
Cheques are accepted but there is a £10 charge, please add this to your bill if paying by cheque.
YOUR ORDER AND OBTAINING A REFUND
Please read this section as whole before submitting any request for a cancellation to us. Time frames
to cancel are as follows:
For all 3 part bookings, single part bookings and child bookings:
Less than 4 weeks: No refunds are permitted when a cancellation is made less than 4 weeks prior
to the date of your first booked training day.
Between 4 and 6 weeks: A 50% refund will be made if you cancel between 4 and 6 weeks prior to
the date of your first booked training day.
Between 6 and 8 weeks A 75% refund will be made if you cancel within 6-8 weeks’ notice prior to the date
of your first booked training day.
8 Weeks or more: A Full refund minus a £75 plus VAT administration charge.
If all 3 parts have been booked and you have already attended part 1 but wish to cancel the remaining 2 parts or just one of the parts. A 50% refund will be offered for any remaining parts (Full price before discount)
For all Finance/Cancellation/Transfer related enquiries please contact Sylwia at firstname.lastname@example.org
Method of cancelling: To be effective, cancellations must be in writing and sent to us by email or
by recorded delivery. To cancel, please write to us (by recorded delivery) to The EMDR Academy,
8 The Dale, Tiverton, Tarporley, Cheshire, CW6 9ND or by email email@example.com
If you are emailing us or writing to us please include details of your order to
help us to identify it. If you send us your cancellation notice by email or by recorded delivery, then
your cancellation is effective from the date you send us the email or if by recorded delivery, the
date the letter is received by us. With email, you will have given us notice in time as long as you
get your email to us before midnight on that day.
For the avoidance of doubt, if you are booked on an all 3 parts of the course, then this is calculated
as one booking with one start date. Accordingly, please use the date of your first booked training
day for Part 1 as the relevant date for calculation of cancelling your order, if required.
The cancellation periods enable us to remain cost effective and allows us time to try and fill a
cancelled booking. With regret therefore, no refunds will be made if the cancellation periods are not
adhered to (even when your non- attendance is due to sickness or bereavement). If you are sick
during the training or have to leave for any other reason you have to rebook on that training part, it
is not possible to only attend the days missed.
IF YOU WANT TO TRANSFER TO ANOTHER TRAINING DATE/COURSE
Deferring or transferring to any other training within EMDR Academy is only possible with 4
weeks or more notice prior to the first day of the course and is dependent on a place being
available. This incurs an administrative charge of £75 + VAT = £90.
If you had received the discount for booking all 3 parts consecutively in the same venue you will be
asked to pay this back as you are no longer eligible for this discount. This discount is £122.50.
Therefore, making your total transfer fee £122.50 plus VAT = £147.00
Please do get in touch with us if you are in the 1st or 3rd trimester of pregnancy.
This is because you work on some of your own memories during the course which may
increase your emotions and you may find upsetting or cause distress. We sometimes have
delegates that are pregnant and attend the course. We advise those that do attend do so purely at
their own risk because they will still have to work on their own material during the course as an
essential part of the training. If they still attend we then advise them to work with easier / safer
Please also inform the trainer prior to the training if you suffer with vertigo, inner ear
problems, migraines or epilepsy.
We will not be held liable for any decisions made about your own health. It is up to you to
contact a health professional if you are concerned about your health.
There shall be at least 8 weeks between training parts to allow for practice and supervision,
according to regulations set out by the accrediting body, EMDR Europe. You must use EMDR with
at least three clients over the 3 Part training and participate in the clinical supervision hours
provided on the course to gain your accredited training certificate. You must attend all hours of the
training (0900-1730) across each of the 7 days to gain your accredited training certificate. You must
work on your own material/memories during each part of the training and full course participation
IF THE STRESS & TRAUMA CENTRE LTD HAD TO CANCEL A TRAINING
In the unlikely event of the course being cancelled or postponed for reasons outside of our control,
The Stress & Trauma Centre Ltd will not be liable for travel and/or accommodation costs incurred.
However, the full registration fee will be refunded or alternative dates arranged or we will replace
our EMDR trainer with another EMDR trainer from our team if possible.
At our complete discretion, we will consider a request by the same organisation to substitute a
delegate if the original delegate is unable to attend. If we accept a substitution, there will be a
mandatory additional administration charge of £50 +VAT payable in advance of the course start
date. Please contact The Stress & Trauma Centre to discuss this at least 14 calendar days before the
first training date.
You will be issued one manual per part of training.
Replacement if lost will be charged at £10 + VAT.
FEEDBACK SURVEYS AND CERTIFICATES
On completion of each part of EMDR Basic training you will be sent an online feedback form via
“SURVEY MONKEY" that we ask you to complete.
Your feedback helps us continue to improve our training. Once you have completed this we will
then send you your certificates (Part 1 and 2 certificate pdf. version and Part 3 certificate in the
Part 1 and 2 replacement certificate PDF. Version can be provided free of charge
Part 3 replacement certificate if lost can be provided for a fee of £10 + VAT (Hardcopy)
We deliver our training courses with reasonable care and skill.
We always try to ensure that our website is always available for you. In the event that our website is
unavailable at any time and for any period (for whatever reason) we shall not be liable.
LAW AND JURISDICTION
The use of this website and any agreements entered into through it are to be governed by and
construed in accordance with English law. The courts of England are to have exclusive jurisdiction
to settle any dispute arising out of or in connection with the use of these terms and conditions or any
agreement made through this website.
LIMITATION OF LIABILITY
Subject to the exclusions/limitations set out above, we shall not be liable to you for any indirect or
consequential loss or damage of any nature whatsoever arising and whether caused in tort
(including negligence), breach of contract or otherwise (even if foreseeable), any loss of income or
revenue, loss of business, loss of profit of contracts, loss of anticipated savings, wasted third party
costs, and/or loss of data, management or office time.
As far as permitted by law, we shall not be liable to any person for losses or damages that were not
reasonably foreseeable and that were not caused by any breach on our part. We shall not be liable to
any person for any direct or indirect loss or damage as a result from your course enrolment. Any
liability that does arise will be limited to the course fee paid.
INTELLECTUAL PROPERTY RIGHTS
The copyright and other intellectual property rights in relation to course materials, logos and
practicums remain the sole and exclusive property of The Stress & Trauma Centre Ltd. In attending
the course, you agree that you will not copy or permit to be copied any of the course materials, nor
disclose or permit the disclosure, sell or otherwise pass on those materials to others, unless agreed
otherwise in writing with The Stress & Trauma Centre Ltd.
It is forbidden for anybody to record sensitive material from the training, this includes the live
clinical videos, practicals or clinical supervision sessions. We ask that you maintain full
professionalism during the training under your professional and governing body standards.
The phrases and circumstances of this agreement are completely confidential between the parties
and shall not be disclosed to anybody else. Any disclosure in violation shall be deemed a breach of
THIRD PARTY WEBSITES
Links to third party websites on our website are provided solely for your convenience. If you use
these links, you leave our website. We have not reviewed all of these third party websites and do not
control and are not responsible for these websites or their content or availability. We therefore do
not endorse or make any representations about them, or any material found there, or any results that
may be obtained from using them. If you decide to access any of the third party websites linked to
by our website, you do so entirely at your own risk.
The EMDR Academy use Acuity scheduling to record and protect your application forms from this
website. Security and privacy of your information are taken seriously at Acuity, and we’ll never
market to your customers or share your information with others. That’s the abridged version; but,
The EMDR Academy via The Stress & Trauma Centre Ltd want you to know that any personal data
related to you and your booking and attendance on our training courses is kept electronically and
with the utmost care to be GDPR compliant. As a company we are required to keep a log of your
attendance on our EMDR trainings as proof of attendance. We will keep your basic information on
file as proof of attendance for 10 years (this totals 2 accreditation periods). EMDR Europe
sometimes request that we provide them of training numbers , but at no point are names or personal
If at any point you should want your data removed from our training log then you have every right
to request this by contacting firstname.lastname@example.org.
CHANGES TO TERMS AND CONDITIONS
We may make changes to this EMDR Academy website, including these terms and conditions, at
any time. You will be legally bound by the updated or amended terms from the first time that you
use the website after we publish the changes on it.
Page last reviewed:14/01/2019
All applicants must be 21 years old and over. You must meet the eligibility requirements laid out on
By applying for the training course you are agreeing to the cancellation policy and our Terms &
The Delivery Date of the product is the date of the training course selected.
EMDR Academy | Tel/Fax: 01829 732721 | E: email@example.com
ALL WEBSITE CONTENT | © The Stress & Trauma Centre Ltd, Registered in England & Wales
at 8 The Dale, Tiverton, Cheshire, CW6 9ND (No: 08399811) - VAT Registration No. 234860308